Terms and conditions
Effective Date: 13th August 2026
Location: 6 Plenty Road, Preston, VIC 3072
Contact: info@wellnesssocialclub.com.au | 0456 918 429
ABN: 75 856 805 974
Website: www.wellnesssocialclub.com.au
1. Acceptance of Terms
By accessing our services and facilities, you agree to be bound by these Terms and Conditions, our Waiver of Liability, and any additional policies or posted guidelines. Continued use of our services constitutes acceptance.
2. Membership and Access
Available to individuals aged 18+.
All sessions require advance booking and are subject to availability.
A completed Waiver and agreement must be signed prior to use.
3. Health & Safety
You are solely responsible for determining your fitness to participate in any service.
We recommend consulting a healthcare provider before using therapies such as Hyperbaric Oxygen Therapy (HBOT), or sauna services. Wellness Social Club reserves the right to restrict or deny access for health or safety reasons.
4. Cancellation Policy
All memberships include a 48-hour cooling-off period.
After the cooling-off period, membership cancellation requires thirty (30) days’ written notice submitted via email to:
info@wellnesssocialclub.com.au
All applicable membership fees remain payable until the conclusion of the notice period.
Session Cancellation Policy
Bookings must be cancelled or rescheduled at least 2 hours prior to the scheduled session time.
Cancellations made at least 2 hours prior to the session will not incur a fee.
Cancellations made less than 2 hours prior to the session will incur a $5 late cancellation fee.
Failure to attend a booked session without cancelling will incur a $10 no-show fee.
Late cancellation and no-show fees will be automatically processed using the member’s nominated payment method.
5. Suspension of Services
Memberships may be suspended subject to the following conditions:
Minimum suspension: 2 weeks
Maximum free suspension: 8 weeks per calendar year
Suspension requests must be received at least 72 hours prior to the requested suspension date.
Suspensions exceeding 8 weeks will incur a fee of $7.50 per additional week.
Suspension periods must be requested in accordance with the above requirements and are subject to approval and availability within the membership system.
6. Dishonour Fees
A $5 dishonour fee applies to membership payments that are declined or otherwise dishonoured.
Any dishonour fee, along with outstanding membership balances, will be automatically reprocessed using the member’s nominated payment method.
7. Use of Facilities and Services
By using Wellness Social Club’s services or amenities, you agree to comply with all health, safety, and usage instructions provided verbally, in writing, or through posted signage.
Failure to comply or misuse of facilities may result in injury, service denial, membership termination, or additional financial liability.
Available Facilities and Services
Contrast Water Therapy
Traditional Finnish Sauna
Infrared Sauna (Private/Couples)
Compression + Lymphatic Therapy
Pulsed Electromagnetic Field Therapy (PEMF)
Pulsetto
Red Light Therapy
Hyperbaric Oxygen Therapy (HBOT)
Wellness Classes
8. General Terms
Payment
All fees are payable in advance unless otherwise stated.
Failure to maintain payments may result in suspension or termination of services.
Refunds
All fees, including membership payments, dishonour fees, late cancellation fees, no-show fees, prepaid memberships, and promotional offers, are non-refundable except where required by Australian Consumer Law.
Policy Changes
Wellness Social Club reserves the right to amend these Terms and Conditions at any time.
Members will be notified of updates via email or website publication.
Continued use constitutes acceptance of revised terms.
9. Liability Waiver
By participating in services, you acknowledge and agree to the Waiver and Release of Liability signed at onboarding.
You accept all inherent risks associated with participation in wellness therapies and facility use.
10. Personal Conduct & Behaviour
All members and guests must treat staff and other patrons respectfully.
Inappropriate, unsafe, disruptive, or abusive behaviour may result in immediate suspension or termination of access or membership.
11. Valuables
Wellness Social Club accepts no responsibility for lost, stolen, or damaged personal belongings.
This includes items stored in lockers, bathrooms, or communal spaces.
Members are encouraged to leave valuables at home.
12. Gift Cards
Valid for 36 months from date of issue
Subject to booking availability
Non-refundable
Not redeemable for cash
Cannot be used to purchase additional gift cards
13. Privacy
Wellness Social Club complies with the Australian Privacy Act.
Personal and health information is collected, stored, and managed solely for service delivery, safety, and internal wellness tracking purposes.
14. Inclusive Environment & Behavioural Expectations
Wellness Social Club is committed to maintaining a safe, inclusive, and respectful environment for all members, guests, and staff.
Respect for Others
Discriminatory, threatening, inappropriate, or uncomfortable verbal or physical behaviour will not be tolerated.
Wellness Social Club reserves the right to immediately remove individuals whose behaviour compromises the safety, comfort, or wellbeing of others.
Staff Instructions
Members and guests must comply with all staff guidance, contraindications, operational procedures, and facility instructions.
Failure to do so is at the individual’s own risk.
Prohibited Conduct
Members and guests must not:
Misuse facilities or equipment
Obstruct operational or access areas
Engage in reckless, unsafe, or disruptive conduct
Cause intentional or negligent property damage
Use services or facilities beyond their intended purpose
Property Damage, Cleaning, and Additional Costs
Members and guests are financially responsible for any damage, excessive cleaning requirements, repairs, replacement costs, or associated administrative expenses resulting from negligent, reckless, inappropriate, or intentional misuse of Wellness Social Club facilities, services, equipment, or property.
This includes, but is not limited to:
Damage to wellness equipment or therapy devices
Damage to treatment rooms, pools, saunas, bathrooms, lockers, or furnishings
Excessive mess, bodily fluid cleanup, or sanitation beyond standard use
Misuse of communal spaces requiring specialist cleaning or repairs
Wellness Social Club reserves the right to charge the responsible individual for all associated costs, including:
Cleaning fees
Repair expenses
Replacement costs
Administrative processing fees
Failure to pay such charges may result in:
Membership suspension
Membership termination
Denial of future access
Referral to debt collection services
15. Debt Collection
Members are liable for all costs incurred by Wellness Social Club in recovering unpaid balances, including but not limited to:
Debt collection agency fees
Legal fees
Solicitor costs
Process server fees
Administrative recovery expenses
16. Prepaid Memberships
Prepaid memberships, service packs, or bundled offerings are:
Non-refundable
Non-transferable
Valid only for the stated purchase period
Conditions
Prepaid memberships, service packs, or bundled offerings:
Must be used within the specified validity period
Unused sessions after expiry are forfeited
Are not eligible for suspension
Are not eligible for a pause
Are not eligible for extension
Are not eligible for early cancellation
Are not eligible for a partial refund
All prepaid services remain subject to:
Standard booking policies
Cancellation terms
Facility rules
Service availability
Wellness Social Club reserves the right to amend future prepaid structures, pricing, inclusions, or validity periods at its discretion.
17. Contact Information
For general enquiries, cancellations, or support:
Email: info@wellnesssocialclub.com.au
Phone: 0456 918 429
Web: www.wellnesssocialclub.com.au
Address: 6 Plenty Road, Preston, VIC 3072